Frequently Asked Questions

Let us answer them for you.

Q: Can the CapchainX Captable tools and the Repository services be used without digitising shares?

Yes. You may avail the captable tools and repository services at the same price. However, we highly recommend digitising shares (free of charge!) so as to enjoy the full benefits of the CapchainX platform.

Q: Are there any restrictions as to who can use the service?

There are no restrictions to jurisdiction. We will digitise your shares for you for as long as you are registered with your local registry.

Q: Can the CapchainX tokens be transferred from this platform to another platform and vice versa?

Absolutely. You may move your tokens in and out of your CapchainX account. However, this is highly dependent on the compatibility of the tokens to other wallets, or token service providers. You may Contact Us to inquire about a particular service provider. We always look forward to working with other service providers for the convenience of our customers.

Q: What is the CapchainX insurance policy?

The CapchainX insurance policy states that in an event that CapchainX files for bankruptcy, your digital shares automatically convert to physical shares. We will update Companies House/ACRA/ or your local registry so your digital shares should be converted back to physical shares.

Q: When will CapchainX convert digital shares back to physical shares?

Aside from the CapchainX insurance policy, we will convert your digital shares back to physical shares any time upon request however, we may charge a discretionary fee depending on your local registry.

For other inquiries, we are more than happy to hear from you. Contact Us and we will get back to you shortly.

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